SHIPPING POLICY
Delivery to Austria, Germany, Italy, France, Sweden, the United Kingdom, the Netherlands, Spain, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Iceland, Ireland, Liechtenstein, Lithuania, Norway, Poland, Portugal, Romania, Switzerland, and the United States.
For the best experience, please use the SHAN ZU website corresponding to your geographic location:
This ensures the correct warehouse, faster shipping, and avoids customs fees.
- We can deliver orders to customers in the aforementioned countries.
- Delivery time: 5–7 business days.
- Please note that all packages are shipped by SHAN ZU. There are no additional taxes on our products, which means that you only need to pay the final sale price when you purchase from SHAN ZU.
Learn more about the shipping policy.
RETURN POLICY
After receiving the product, please check whether "the product is defective" and whether "it matches the contents of the order." If either of the aforementioned issues occurs, please contact us by email: shanzu@shanzuchef.com. We will respond within 48 hours of receiving your return request.
IMPORTANT: For items that arrive damaged or defective, YOU MUST provide photos/videos supporting your claim that the item arrived damaged or is malfunctioning. If a customer refuses to send or fails to send photos/videos of an allegedly damaged or malfunctioning item, the return will be treated as "buyer's remorse," and the customer will be solely responsible for reshipping the item. The customer will also be subject to a 15% restocking fee, as well as the shipping costs paid by the seller. If a customer claims that an item is defective/damaged, they must provide proof before returning it, without exception. Use the contact form to submit photos/videos for your return request.
Learn more about the refund and return policy.