Payment

Rest assured that we do not collect or store your credit card data. All payments are processed by PayPal or Authorize, depending on your payment method. When you reach the final step of the payment process, you are directed to the secure PayPal or Authorize website. We never have access to your credit card information.

1-2. What should I do if I get a payment error?

If you are using a PayPal account, make sure your shipping address exactly matches the address you have registered with PayPal. Extra spaces or missing punctuation can cause the payment to fail. After updating your shipping information, please try again.

If you are using a credit card, ensure all credit card details are entered correctly. Your order can be found under the Pending Payments tab in My Account.

If payment issues persist, please contact PayPal or try another payment method. PayPal phone numbers are 1-888-221-1161 (United States) and 1-402-935-2050 (outside the United States).

1-3. What payment methods do you accept?

Currently, the available payment methods for purchases on our website are PayPal and credit card. For PayPal-related questions, please contact PayPal directly at 1-888-221-1161 (United States) or 1-402-935-2050 (outside the United States). For credit card inquiries, please contact your issuing bank for more information.

1-4. How much time do I have to pay?

After placing an order, you have one hour to complete the payment. SHAN ZU will also send reminders. Orders will be automatically canceled if payment is not made within one hour. Don’t worry if you miss the one-hour window! Simply purchase the items again when you are ready! We are open to everyone, every minute!

1-5. Why is my credit card payment not being accepted?

Please verify that your credit card information has been entered correctly. If so, try again after a few minutes. If the problem continues, check with your credit card issuer or try another payment method. You can also try using another payment method, such as PayPal. If the payment still fails, please send us a screenshot of the error message.

1-6. What is a CVV number and where can I find it?

The CVV number ("Card Verification Value") is a three-digit number located on the back of your credit/debit card (VISA®, MasterCard®). For American Express® credit or debit cards, it is a four-digit numeric code located on the front of the card.

This code is often used for verification purposes, especially for online purchases to prevent fraud. Providing the CVV number implies that the person placing the order physically possesses the card.

1-7. What should I do if my online transaction fails?

First, you need to find out why the transaction failed, as there can be several reasons:

-- A problem with the credit card.


-- Your online payment gateway settings


-- Incorrect card details provided during payment

Here is a list of steps you can take:


Make sure your debit/credit card details are correct when making a purchase. Try using another card or another payment method, such as PayPal, if possible. Contact your debit/credit card provider with the error message; they may be able to identify the issue you are experiencing.


If you still encounter transaction problems, please contact us with the error message.

Email: shanzu@shanzuchef.com

Phone: +1（636）318-3038

Merchant address:

2503, 25/F, Shangmei Centre Building,

Qinghu Road, Qinghua Community, Longhua Street,

Longhua District, Shenzhen, Guangdong, China