Shipping

We want to help you receive your items as quickly and affordably as possible. Below are the details of how we deliver your purchased product to your door. If you have any questions, please submit a customer service contact form here.


Shipping Communication

Shanzuchef will keep you informed about your purchase by sending information to the email address you provided at checkout. If you chose to receive text messages, we’ll also send this same information to the mobile number provided. Here’s what you’ll receive:

 

  • a confirmation of your completed order
  • if your order will take longer than 5 business days to ship, we will notify you with an estimated shipping date
  • once it ships, we send a final message telling you who the carrier is and the tracking number
  • for local deliveries, many of which don’t use tracking numbers, we’ll provide you with the name and phone number of the carrier

Free Shipping Statement

We’re very happy to offer Free Shipping on Orders over €39 before tax.

This statement applies to the United States and Europe; other countries and regions are stated otherwise.


Warehouses

Shanzuchef ships our products from several warehouses located across the USA and Germany to ensure timely delivery and excellent customer service.


Delivery Time

Most orders received by Shanzuchef will be shipped the next business day. Most orders arrive within 20-30 business days, but due to the combination of carriers, warehouse location, and customer address, we cannot guarantee that items will arrive within that timeframe.

If an item is out of stock, we will inform you as quickly as possible and provide you with an estimated arrival time or help you find an alternative product.

If your order is time-sensitive, please contact us so we can try to arrange timely delivery.


Carriers

With the wide range of products we sell and the large area we cover, Shanzuchef partners with several freight carriers in the United States. Most purchases are shipped by UPS Ground, but for large and/or heavy shipments that cannot be shipped with these carriers, we will use a local less-than-truckload (LTL) carrier.

When a delivery address is very close to our shipping warehouse, we often use local parcel/freight carriers other than those listed above.


Shipping Errors

If you believe you have received the wrong product, have been short-shipped, or believe any other product or quantity error has occurred, please report it to Shanzuchef within 1 week of product delivery. Shipping errors not reported within this timeframe may not be corrected.


Shipping Damage

Despite our best packing efforts, some orders may be damaged during shipment. If you receive an order with damages, you can do the following:

  1. Refuse the shipment if the package is clearly damaged
  2. Immediately inspect the outer packaging and contents for shipping damage
  3. Report this damage to Shanzuchef within 24 hours of delivery

If you don’t report damages to us within 24 hours of product delivery, it will be impossible for us to file a claim with the carrier and, in turn, impossible for us to reimburse you for shipping damages.

Even if you do not intend to install the product right away, any damages must be reported to us within 24 hours of delivery.

If you have any questions or concerns about our shipping policies, please feel free to contact us.


Multiple Package Shipments

We make every effort to send your order in one shipment, but sometimes it is necessary to split orders into multiple packages or shipments.


Delivery Address Accuracy

For shanzu-knife to deliver your order as quickly as possible, we require that delivery details are accurate. We are not responsible for orders that are delayed, lost, or misdirected due to an inaccurate address being provided.

Shanzuchef will not be responsible for additional shipping charges resulting from inaccurate or incomplete address information.

If we discover an error in shipping information, we will attempt to contact you to correct the problem, but it is ultimately your responsibility to provide accurate information.


Delivery to Remote Locations

In the rare case that the delivery address is in a location where our usual shipping methods aren’t available, there will be an additional delivery cost. In such cases, we will contact you before shipping your order to ensure you are aware of the extra cost. The cost will vary depending on the location.

 

Covid-19 Delta Variant, Shipping Policy

 

Due to the Covid-19 pandemic and the latest Delta variant, we are experiencing delayed shipments from our suppliers. Please bear with us as we are doing everything possible to ensure your items are safely delivered to you.

 

We apologize for the unexpected delays in our shipments to you. Our supply sources have been particularly affected during this time. We know we are not alone, as many supply chains are breaking down in many places. We want to assist you in every possible way. We appreciate your understanding and support.

 

Now, more than ever, our suppliers need you. With your support, we can get through this devastating pandemic stronger, together.

 

Rest assured, we are doing everything we can to deliver the best chef knives on Earth to you. Should you have any questions about your order or need to make a change, please call us. We understand and are here to help.