1. Introduction

1.1 This privacy policy explains how YAN ZHEN Technology (Shenzhen) Co., Ltd. and its subsidiaries (hereinafter referred to as "we" or "SHAN ZU") collect, use, share, transfer, and protect the user's personal information (hereinafter referred to as "you") and the corresponding rights of the user. Personal information refers to any information relating to an identified or identifiable natural person. Under applicable law, we act as the data controller when processing your personal information.

1.2 This privacy policy applies to the platforms on which it is displayed, including but not limited to the SHAN ZU website, products, and services, as well as other platforms that refer to this privacy policy. If this privacy policy does not cover certain specific scenarios of personal information processing, we will explain it to you in the form of additional policies or pop-up windows.

1.3 We will process your personal information in different scenarios based on different legal grounds, such as contract performance and the provision of products and/or services, based on legitimate business interests or with your prior consent, as detailed below. You will always have the right to object to the processing of your personal information for reasons related to your particular situation.

2. Personal information collected by SHAN ZU

In all cases where you interact with us, it is likely that we will ask you to provide personal information. If you do not provide the relevant information, in some situations you may not be able to achieve the specific goal of a given scenario. For example, you cannot purchase a SHAN ZU product; our call center cannot contact you and provide pre-sale and after-sale service; or you cannot download updated software systems and/or applications.

Here are some of the scenarios in which we collect your personal information:

2.1 When you create an account and purchase a SHAN ZU product, you must provide relevant personal information, such as your username, gender, phone number, email address, postal address, postal code, recipient information, payment method, and bank account information, etc.

2.2 When the law permits, SHAN ZU also obtains data about you from third-party sources. For example, when you use a third-party network account to register with SHAN ZU or log in to our website, SHAN ZU will obtain your account information from a third-party network service company. Depending on your choice of third-party network account, we may collect your Facebook or Google account information. In this case, only account-related information will be obtained.

2.3 Network information: for example, the type and version of the browser used when you connect to the SHAN ZU online store, language, operating system version, resolution, website operation elements, your IP address and web browsing information, as well as user behavior and other information collected by SHAN ZU through cookies and other similar technologies.

2.4 When you call our customer service for assistance, we ask for your name, phone number, product information, and the time of receipt, and we record the number of calls, the date of the call, the issue encountered, and the solution we provided to you.

2.5 If you participate in any offline events organized by SHAN ZU, we will also ask for information such as your name, gender, email address, and phone number.

2.6 Your information is shared by the SHAN ZU community, for example your personal photos uploaded during a ShotOnSHANZU event, your thoughts and experiences shared on forums and with your friends, etc.

3. How SHAN ZU can use personal information

SHAN ZU will use your personal information according to the following purposes. One or more purposes may be applied at the same time. If we use your personal information beyond the following purposes or the scope permitted by law, we will ask for your consent again based on specific needs.

3.1 Used for authentication, security, fraud control, archiving, and backup to ensure the security of the products and services provided to you by SHAN ZU. These purposes of processing your personal information are based on our legal obligation to implement appropriate technical and organizational measures to ensure a level of security for this processing.

3.2 Providing you with services such as order processing, receipt and delivery of goods, refund of payment for goods, after-sales maintenance, implementation of electronic security plans, information on push system upgrades, and other similar objectives. This purpose of processing your personal information is based on the proper performance of the contract we conclude with you when you purchase our products and/or services.

3.3 Contacting you directly. As part of providing products and services, we may contact you directly based on the contact details you have provided to us. For example, if you post content on the SHAN ZU website indicating that you have a complaint about a SHAN ZU product or service, or that you need technical assistance from SHAN ZU, we will contact you to obtain further information and provide assistance. This purpose of processing your personal information is based on the proper performance of the contract we conclude with you when you purchase our products and/or services.

3.4 Helping SHAN ZU improve its products and services. For example, SHAN ZU will analyze and study the collected data to make user-friendly adjustments to its website and interface design based on user characteristics. This purpose of processing your personal information is based on our legitimate interest in improving our products and services.

3.5 SHAN ZU may know the regional distribution of SHAN ZU products through the user's delivery address and the country where the IP address is located, and adjust the layout of our after-sales service network, staff, language, and other details to facilitate the purchase of SHAN ZU products and the use of SHAN ZU services by users. This purpose of processing your personal information is based on our legitimate interest in improving our products and services.

3.6 With your consent, SHAN ZU may send you information about our latest products and services, as well as holiday greetings. You can choose to unsubscribe at any time if you do not wish to receive this information. The processing of your personal data is based on your consent.

4. Instructions on the use of cookies and similar technologies

4.1 To ensure the proper functioning of the website, SHAN ZU will use cookies and similar technologies such as pixel tags and invisible pixels. Cookies are plain text files that are stored on a computer or mobile device by the web server. The content of cookies can only be retrieved or read by the server that created them. Each cookie is specific to your web browser or mobile application. Cookies generally contain identifiers, commonly used information, and other details. For example, you can reduce the number of login authentications required and improve your experience through cookie technology when browsing different web pages on the SHAN ZU site. Otherwise, you may not be identified as the same person and may be asked to re-enter authentication information if you log in to the SHAN ZU website and then are asked to go to another web page on the SHAN ZU website.

4.2 These technologies help SHAN ZU and third parties better understand user behavior, indicate to SHAN ZU which section of the SHAN ZU website you have visited, and measure and improve the effectiveness of SHAN ZU's services. SHAN ZU will not use cookies for purposes other than those described in this policy. You can manage or delete cookies according to your preferences. However, please note that some SHAN ZU services may be designed to require the use of cookies and disabling cookies may affect your rights to use these services or some of their features.

4.3 In addition to cookies, SHAN ZU also uses other similar technologies such as local storage, web beacons, and invisible pixels on its website. Like HTML5 local storage, these technologies can cache frequently used data about you so that this data can be quickly presented to you when you navigate from one web page to another on the SHAN ZU website. Another example, an email sent to you may contain a click URL linked to website content. If you click the link, this click will be tracked to help SHAN ZU better understand your preferences regarding products and services and improve customer service. Invisible pixels are usually transparent images embedded in websites or emails. Through pixel tags in emails, SHAN ZU can know if the email content is actually delivered to the user.

5. How SHAN ZU can share personal information

5.1 We will disclose your personal information between affiliated companies or subsidiaries and ensure that the same level of protection is provided for your personal information between affiliated companies and subsidiaries.

5.2 SHAN ZU will disclose your personal information to its partners in certain circumstances. For example, when you purchase SHAN ZU products through the SHAN ZU online store, SHAN ZU will disclose information related to the purchase and shipment of your products to our authorized logistics service provider. Another example, if you have purchased the SHAN ZU extended warranty service applicable to a certain region (for example China), SHAN ZU may disclose your personal information to an insurance company when submitting a claim, as SHAN ZU cooperates from time to time with insurance companies for the extended warranty service. If your personal information is submitted as part of a compensation claim, it will be used to process your request and enable you to have your product repaired.

5.3 Furthermore, SHAN ZU will disclose your information to competent public authorities in the territories where we operate in order to provide personal information about our users in compliance with the law or within the framework of legal proceedings.

5.4 In the event of sharing your personal information with third parties, we strive to disclose it to these third parties only to the extent permitted by law and require data recipients to process and protect your personal information in accordance with applicable laws and regulations.

5.5 SHAN ZU commits not to sell personal data to third parties and guarantees the legitimate and fair use of user information only to the extent permitted by law.

6. How to access and control your personal data

6.1 SHAN ZU will take appropriate technical measures to ensure that you can access, update, correct, and delete your own registration information or other personal information provided when using SHAN ZU services. When you access, update, correct, and delete the aforementioned information, you may be asked to authenticate yourself to protect the security of the information.

6.2 You also have the right to restrict, under certain circumstances, the processing of your personal information and to request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format.

6.3 You can control your own personal information.

6.4 If necessary, you can contact us through the contact details provided in this privacy policy, including to exercise your rights detailed above. If we have good reasons to believe that your request is fraudulent and/or cannot be verified, or that certain personal data rights are not provided by law in your country and region, we will reject your request.

6.5 You have the right to file a complaint with the data protection supervisory authority of your habitual residence if you believe that the processing of your personal information violates any applicable regulation.

7. How SHAN ZU protects personal information

7.1 SHAN ZU retains your personal information only for the period necessary for the purposes described in this privacy policy and in accordance with applicable laws and regulations.

7.2 SHAN ZU uses various management policies (such as implementing an information security system, signing confidentiality agreements with employees responsible for information management, authorizing only work-related employees to access collected information, and other similar policies) and security techniques and procedures (such as entering passwords before access, isolating access control, monitoring computer usage, etc. For example, in some departments, SHAN ZU uses encryption technology (such as SSL) to protect the personal information you provide. However, it should be understood that due to technical limitations and possible malicious means, it is impossible for a company providing Internet-related services to guarantee 100% information security, even if all efforts are made to strengthen security measures. You must understand that the systems and communication networks you use to access SHAN ZU services may be subject to issues beyond SHAN ZU's control.

7.3 If SHAN ZU is informed that the security of the data it has acquired and stored is compromised or that the user's non-public information is disclosed to an unrelated third party due to external acts (such as a cyber-attack), SHAN ZU will take reasonable measures. These measures may include internal investigations, reporting and notification to law enforcement authorities, cooperation with law enforcement authorities, and other measures that SHAN ZU may deem appropriate to reduce the impact of data leak incidents on users, notwithstanding any disclaimer clause in this policy. At the same time, SHAN ZU will take the legal and reasonable measures it deems appropriate to warn the affected users, informing them of the disclosed information and the extent to which we are aware of such situations.

7.4 Cross-border data transfer: your personal information may be transmitted and transferred beyond borders (regions), then stored and processed in the target country (region). Depending on the laws in force in your country and region, the recipient country and region of this data may not meet the requirements. We are committed to taking appropriate security measures to ensure that the level of data protection can meet all the requirements of the laws and regulations of your country and region.

8. Protection of minors' personal data

8.1 Our products and services are primarily intended for adults. Anyone identified as a minor customer under the laws of the country in which they are located must obtain consent from their parents or guardians before using our products and services when making a purchase.

8.2 We attach great importance to protecting minors' privacy and encourage parents to always play an active role in their child's online experience.

9. Third-party service

9.1 This privacy policy does not apply to products and services provided by third parties. SHAN ZU's products and services may include third-party products and services, as well as links to third-party websites. Generally, if these products and services are not displayed or linked to SHAN ZU's privacy policy or do not otherwise indicate that SHAN ZU is the data controller or joint data controller, the third party's privacy policy should apply to all personal data processed.

9.2 We are not responsible for how third parties collect, use, share, transfer, and protect users' personal information, and we cannot control how it is processed.

9.3 To avoid any misunderstanding, please refer to the third party's service agreement and read its privacy policy.

10. Change and modification

10.1 You may request a copy of this privacy policy using the contact details below. We may modify or update this privacy policy from time to time. You can view the latest update of our privacy policy, as well as its revision date. The revised privacy policy will take effect from the date of publication. Please check the privacy policy from time to time to see if we have made changes to the use of personal information.

10.2 If changes made to this privacy policy have a significant impact on your rights, we will take reasonable steps to inform you.

11. Notification and delivery

11.1 Any notification from SHAN ZU will be sent to the email address, phone number, and/or mailing address provided when opening an account or purchasing SHAN ZU products, or pushed directly by the mobile phone system. If sent electronically, the notification will be considered delivered when your device or the electronic system used receives the message; if sent by mail, the notification will be considered delivered on the third day after sending.

11.2 If you have any questions, comments, suggestions, or doubts regarding this privacy policy or our products, please feel free to share your feedback with us. Our contact:

• Email address: shanzu@shanzuchef.com
• Mailing address:
  2503, 25/F, Shangmei Centre Building,
  
  Qinghu Road, Qinghua Community, Longhua Street,
  
  Longhua District, Shenzhen, Guangdong, China