Shipping to the Austria, Germany, Italy, France, Sweden, United Kingdom, Netherlands, Spain, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Iceland, Ireland, Liechtenstein, Lithuania, Norway, Poland, Portugal, Romania, Switzerland, United States.
- The above countries enjoy free shipping service, and we are unable to deliver orders to customers in other countries and regions.
- Shipping Time 5-20 Business Days.
- Please note that all packages are shipped from SHAN ZU, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in SHAN ZU.
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After the product arrives, please check "whether the product is defective" and "whether it matches the content of the order". If any of the above problems occur, please contact us by email: firstname.lastname@example.org. After you email us to apply for a return, we will reply to you in 48 hours.
IMPORTANT: For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.
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