1.3 We will process your personal information in different scenarios based on different legal reasons, such as the performance of contracts and the provision of products and/or services, on the basis of legitimate business interests or with your prior consent, as indicated more in detail below. You will always have the right to object to the processing of your personal information for reasons relating to your particular situation.
2．Personal information collected by SHAN ZU
In all cases where you interact with us, it is likely that we will ask you to provide personal information. If you do not provide the relevant information, in some situations you may not be able to achieve the specific objective of a given scenario. For example, you cannot purchase a SHAN ZU product; our call center cannot reach you and provide you with pre- and after-sales service; or you are unable to download updated software systems and/or applications.
Here are some of the scenarios in which we collect your personal information:
2.1 When you create an account and purchase a SHAN ZU product, you must provide relevant personal information, such as your username, gender, telephone number, email address, postal address, zip code, recipient information, payment method and your bank account information, etc.
2.2 Where permitted by law, SHAN ZU also obtains data about you from third-party sources. For example, when you use a third-party network account to register for SHAN ZU or log in to our website, SHAN ZU will obtain your account information from a third-party network service company. Depending on your choice of third-party network account, we may collect your Facebook or Google account information. In this case, only account information will be obtained.
2.3 Network information: for example, the type and version of the browser used when you connect to the SHAN ZU online store, language, operating system version, resolution, site operating elements web, your IP address and web browsing information, as well as user behavior and other information collected by SHAN ZU through cookies and other similar technologies.
2.4 When you call our customer service for assistance, we ask for your name, telephone number, product information and time received, and we record the number of calls, date of call, the problem encountered and the solution we gave you.
2.5 If you participate in one of the offline events organized by SHAN ZU, we will also ask you for information such as your name, gender, email address and telephone number.
2.6 Your information is shared by the SHAN ZU community, for example your personal photos uploaded during a ShotOnSHANZU event, your thoughts and experiences shared on forums and with your friends, etc.
3. How SHAN ZU may use personal information
SHAN ZU will use your personal information for the following purposes. One or more purposes can be applied at the same time. If we use your personal information beyond the following purposes or the scope permitted by law, we will ask for your consent again based on specific needs.
3.1 Used for authentication, security, fraud control, archiving and backup purposes to ensure the security of the products and services provided to you by SHAN ZU. These purposes of processing your personal information have the legal basis of compliance with our legal obligation to implement appropriate technical and organizational measures to guarantee a level of security of this processing.
3.2 To provide you with services such as order processing, receipt and delivery of goods, reimbursement of payment for goods, after-sales maintenance, implementation of electronic security plans, information about updates thrust system level, and other similar objectives. This purpose of processing your personal information has the legal basis of the proper execution of the contract that we enter into with you when you purchase our products and/or services.
3.3 Contact you directly. In connection with the provision of products and services, we may contact you directly based on the contact details you provide to us. For example, if you post content on the SHAN ZU website indicating that you have a complaint about a SHAN ZU product or service, or that you require technical assistance from SHAN ZU, we will will contact you for further information and to provide assistance. This purpose of processing your personal information has the legal basis of the proper execution of the contract that we conclude with you when purchasing our products and/or services.
3.4 Help SHAN ZU improve its products and services. For example, SHAN ZU will analyze and study the collected data in order to make user-friendly adjustments to its website and interface design based on user characteristics. This purpose of processing your personal information has the legal basis of our legitimate interest in improving our products and services.
3.5 SHAN ZU can find out the regional distribution of SHAN ZU products through the user's receiving address and the country in which the IP address is located, and adjust the network layout of our after-sales service, personnel , language and other details, in order to facilitate the purchase of SHAN ZU products and the use of SHAN ZU services by users. This purpose of processing your personal information has the legal basis of our legitimate interest in improving our products and services.
3.6 With your consent, SHAN ZU may send you information about our latest products and services, as well as holiday greetings. You can choose to unsubscribe at any time if you do not wish to receive this information. The legal basis for processing your personal data is your consent.
4.3 In addition to cookies, SHAN ZU also uses other similar technologies such as local storage, web beacons and pixel tags on its website. Like HTML5 local storage, these technologies may cache frequently used data about you, so that this data can be presented to you quickly as you move from one web page to another on the SHAN ZU website. As another example, an email sent to you may contain a click-through URL linked to website content. If you click on the link, that click will be tracked to help SHAN ZU better understand your product and service preferences and improve customer service. Web beacons are typically transparent images embedded in websites or emails. Using pixel tags in emails, SHAN ZU can know whether the content of the email is actually delivered to the user.
5. How SHAN ZU may share personal information
5.1 We will disclose your personal information between affiliates or subsidiaries and will ensure that the same level of protection is provided for your personal information between affiliates and subsidiaries.
5.2 SHAN ZU will disclose your personal information to its partners in certain circumstances. For example, when you purchase SHAN ZU products through the SHAN ZU online store, SHAN ZU will disclose information relating to the purchase and shipping of your products to our authorized logistics service provider. As another example, if you purchased SHAN ZU's extended warranty service applicable to a certain region (e.g. China), SHAN ZU may disclose your personal information to an insurance company when submitting a claim , because SHAN ZU cooperates with insurance companies for warranty extension service from time to time. If your personal information is submitted as part of a claim, it will be used to process your claim and enable you to have your product repaired.
5.3 In addition, SHAN ZU will disclose your information to the relevant public authorities in the territories where we operate in order to provide personal information about our users in accordance with the law or in the course of legal proceedings.
5.4 If we share your personal information with third parties, we aim to only disclose it to those third parties to the extent permitted by law and we require data recipients to process and protect your personal information in accordance with the laws and applicable regulations.
5.5 SHAN ZU undertakes not to sell personal data to third parties and guarantees the legitimate and fair use of user information only to the extent permitted by law.
6. How to access and control your personal data
6.1 SHAN ZU will take appropriate technical measures to ensure that you can access, update, correct and delete your own registration information or other personal information provided when using SHAN ZU's services. When you access, update, correct and delete the above information, you may be asked to authenticate in order to protect the security of the information.
6.2 You also have the right to restrict, in certain circumstances, the processing of your personal information and to request a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format.
6.3 You can control your own personal information.
6.5 You have the right to lodge a complaint with the data protection supervisory authority of your habitual residence if you believe that the processing of your personal information infringes any applicable regulations.
7. How SHAN ZU protects personal information
7.2 SHAN ZU uses various management policies (such as establishing an information security system, signing confidentiality agreements with employees responsible for information management, authorization for only work-related employees to access collected information, and other similar policies) and security techniques and procedures (such as entering passwords before access, isolating access control, monitoring computer usage, etc. For example, in some Services, SHAN ZU uses encryption technology (such as SSL) to protect the personal information you provide. However, it should be noted that due to technical limitations and possible malicious means, it is impossible for a company providing Internet-related services to guarantee 100% information security, even if every effort is made to strengthen the security measures. You should understand that the communications systems and networks you use to access SHAN ZU's services may be subject to problems beyond SHAN ZU's control.
7.3 If SHAN ZU is informed that the security of the data it has acquired and stored is compromised or the user's non-public information is disclosed to an unrelated third party due to external acts (such as cyber -attack), SHAN ZU will take reasonable measures. These measures may include internal investigations, reporting and notification to law enforcement authorities, cooperation with law enforcement authorities and other measures that SHAN ZU may deem appropriate to reduce the impact of data leak accidents on users, notwithstanding any disclaimer contained in this policy. At the same time, SHAN ZU will take such legal and reasonable measures as it deems appropriate to notify affected users, informing them of the information disclosed and the extent to which we are aware of such situations.
7.4 Cross-border data transfer: Your personal information may be transmitted and transferred across borders (regions) and then stored and processed in the target country (region). Depending on the laws in your country and region, the country and region receiving this data may not meet the requirements. We are committed to taking adequate security measures to ensure that the level of data protection can meet all requirements of the laws and regulations in your country and region.
8. Protection of personal data of minors
8.1 Our products and services are primarily intended for adults. Any person identified as a minor customer under the laws of the country in which they are located must obtain the consent of their parent or guardian before using our products and services upon purchase.
8.2 We attach great importance to protecting the privacy of minors and encourage parents to always play an active role in their child's online experience.
9. Third party service
9.2 We are not responsible for how third parties collect, use, share, transfer and protect users' personal information, and we cannot control how it is processed.
10. Change and modification
11. Notification and delivery
11.1 Any notice from SHAN ZU will be sent to the email address, telephone number and/or postal address left when opening an account or purchasing products from SHAN ZU, or pushed directly through the mobile phone system. If sent electronically, notice will be deemed given when your device or electronic system used receives the message; if sent by mail, notice will be considered served on the third day following sending.
- Email address: firstname.lastname@example.org
- Mailing address:
2503, 25/F, Shangmei Center Building,
Qinghu Road, Qinghua Community, Longhua Street,
Longhua District, Shenzhen, Guangdong, China