Payment

Rest assured that we do not collect or store your credit card information. All payments are processed by PayPal or Authorize, depending on your payment method. When you reach the final step of the payment process, you are redirected directly to the secure PayPal or Authorize website. We never have access to your credit card information.

1-2. What should I do if I receive a payment error?

If you use a PayPal account, make sure that your shipping address exactly matches the address registered with PayPal. Extra spaces or missing punctuation may cause the payment to fail. Once you have updated your shipping information, try again.

If you use a credit card, make sure that all credit card information has been entered correctly. Your order can be found in the Pending Payments tab under My Account.

If payment issues persist, please contact PayPal or try another payment method. PayPal's phone numbers are 1-888-221-1161 (United States) and 1-402-935-2050 (outside the United States).

1-3. What payment methods do you accept?

Currently, the payment methods available for purchases on our website are PayPal and credit card. For questions regarding PayPal, please contact PayPal directly at 1-888-221-1161 (United States) or 1-402-935-2050 (outside the United States). For questions regarding credit cards, please contact your issuing bank for more information.

1-4. How long do I have to pay?

After placing an order, you have one hour to complete the payment. SHAN ZU will also send reminders. Orders will be automatically canceled if payment is not completed within one hour. Don't worry if you miss the one-hour deadline! Simply purchase the items again when you are ready! We are open to everyone, every minute!

1-5. Why isn't my credit card payment being processed?

Please check that your credit card information has been entered correctly. If it has, try again after a few minutes. If the problem persists, check with your credit card issuer or try another payment method. You can also try using another payment method, such as PayPal. If the payment still fails, please send us a screenshot of the error message.

1-6. What is a CVV number and where can I find it?

The CVV number ("Card Verification Value") is a three-digit number on the back of your credit/debit card (VISA®, MasterCard®). For American Express® credit or debit cards, it is a four-digit code located on the front of the card.

This code is often used for verification purposes, especially for online purchases, to prevent fraud. Providing the CVV number indicates that the person placing the order is in physical possession of the card.

1-7. What should I do when my online transaction fails?

First, you should find out why the transaction failed, as there may be several reasons:

-- A problem with the credit card.


-- Your online payment gateway settings


-- The card details provided during checkout are incorrect

Here is a list of steps you can take:


Make sure your debit/credit card details are correct when making a purchase. Try using another card or another payment method, such as PayPal, if possible. Contact your debit/credit card provider and provide them with the error message; they may be able to identify the problem you are experiencing.


If you are still experiencing transaction problems, please contact us and specify the error message.

Email: shanzu@shanzuchef.com

Tel: +1（636）318-3038

Merchant address:

2503, 25/F, Shangmei Centre Building,

Qinghu Road, Qinghua Community, Longhua Street,

Longhua District, Shenzhen, Guangdong, China