1. Introduction
1.1 This Privacy Policy explains how YAN ZHEN Technology (Shenzhen) Co., Ltd. and its subsidiaries (hereinafter referred to as "we" or "us")SHAN ZU") collect, use, share, transfer and protect the personal information of the user (hereinafter referred to as "you") and the corresponding rights of the user. Personal information means any information relating to a natural person who has been identified or is identifiable. Within the meaning of applicable law, we act as a data controller when we process your personal information.
1.2 This Privacy Policy applies to the platforms on which it is displayed, including, but not limited to, the Site, products and services of SHAN ZU, as well as other platforms that link to this Privacy Policy. If this Privacy Policy does not cover certain specific scenarios of processing of personal information, we will explain this to you in the form of additional policies or pop-ups.
1.3 We will process your personal information in different scenarios based on different legal grounds, such as the performance of contracts and the provision of products and/or services, on the basis of legitimate business interests or with your prior consent, as further detailed below. You will always have the right to object to the processing of your personal information for reasons relating to your particular situation.
2．Personal information collected by SHAN ZU
In all cases where you interact with us, it is likely that we will ask you to provide personal information. If you do not provide the relevant information, there may be situations where you will not be able to achieve the specific objective of a given scenario. For example, you may not be able to purchase a product SHAN ZU ; our call center cannot reach you and provide you with pre- and post-sales service; or you cannot download updated software systems and/or applications.
Here are some of the scenarios in which we collect your personal information:
2.1 When you create an account and purchase a product SHAN ZU, you need to provide relevant personal information, such as your username, gender, phone number, email address, postal address, zip code, recipient information, payment method and bank account information, etc.
2.2 Where permitted by law, SHAN ZU also obtains data about you from third-party sources. For example, when you use a third-party network account to sign up for SHAN ZU or connect to our website, SHAN ZU will obtain your account information from a third-party network service company. Depending on your choice of third-party network account, we may collect your Facebook or Google account information. In this case, only account information will be obtained.
2.3 Network information: for example, the type and version of browser used when you connect to the online store of SHAN ZU, language, operating system version, resolution, website operating elements, your IP address and web browsing information, as well as user behavior and other information collected by SHAN ZU through cookies and other similar technologies.
2.4 When you call our customer service for assistance, we ask for your name, telephone number, product information and time of receipt, and we record the number of calls, the date of the call, the problem encountered and the solution we provided to you.
2.5 If you participate in any of the offline events organized by SHAN ZU, we will also ask you for information such as your name, gender, email address and telephone number.
2.6 Your information is shared by the community SHAN ZU, for example your personal photos uploaded during a ShotOnSHANZU event, your thoughts and experiences shared on forums and with your friends, etc.
3. How SHAN ZU may use personal information
SHAN ZU will use your personal information based on the following purposes. One or more purposes may be applied at the same time. If we use your personal information beyond the following purposes or the scope permitted by law, we will ask for your consent again based on specific needs.
3.1 Used for authentication, security, fraud control, archiving and backup purposes to ensure the security of the products and services provided to you by SHAN ZU. These purposes of processing your personal information have as their legal basis compliance with our legal obligation to implement appropriate technical and organizational measures to guarantee a level of security of this processing.
3.2 To provide you with services such as order processing, receipt and delivery of goods, refund of payment for goods, after-sales maintenance, implementation of electronic security plans, information on thrust system upgrades, and other similar purposes. This purpose of processing your personal information has as its legal basis the proper execution of the contract we enter into with you when you purchase our products and/or services.
3.3 Contacting you directly. In connection with the provision of products and services, we may contact you directly based on the contact details you have provided to us. For example, if you post on the website of SHAN ZU content indicating that you have a complaint regarding a product or service from SHAN ZU, or you need technical assistance from SHAN ZU, we will contact you to obtain further information and provide you with assistance. This purpose of processing your personal information has as its legal basis the proper execution of the contract that we conclude with you when purchasing our products and/or services.
3.4 Help SHAN ZU to improve its products and services. For example, SHAN ZU will analyze and study the collected data in order to make user-friendly adjustments to its website and interface design based on user characteristics. This purpose of processing your personal information has as its legal basis our legitimate interest in improving our products and services.
3.5 SHAN ZU can know the regional distribution of products SHAN ZU through the user's receiving address and the country in which the IP address is located, and adjust our after-sales service network layout, personnel, language and other details, so as to facilitate the purchase of products SHAN ZU and use of services SHAN ZU by users.This purpose of processing your personal information has as its legal basis our legitimate interest in improving our products and services.
3.6 With your consent, SHAN ZU may send you information about our latest products and services, as well as holiday greetings. You can choose to unsubscribe at any time if you do not wish to receive this information. The legal basis for processing your personal data is your consent.
4. Instructions on the use of cookies and similar technologies
4.1 In order to ensure the proper functioning of the website, SHAN ZU will use cookies and similar technologies such as pixel tags and web beacons. Cookies are plain text files that are stored on a computer or mobile device by the web server. The contents of cookies can only be retrieved or read by the server that created them. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, commonly used information, and other details. For example, you can reduce the number of login authentications required and improve your experience through cookie technology as you navigate different web pages on the Site SHAN ZU. Otherwise, you may not be identified as the same person and may be asked to re-enter authentication information if you log in to the website. SHAN ZU and then be asked to go to another web page on the website of SHAN ZU.
4.2 These technologies help SHAN ZU and third parties to better understand user behavior, to indicate to SHAN ZU the website section of SHAN ZU that you have consulted, as well as to measure and improve the effectiveness of the services of SHAN ZU. SHAN ZU will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. However, please note that some of the services SHAN ZU may be designed to require the use of cookies and that disabling cookies may affect your rights to use these services or some of these features.
4.3 In addition to cookies, SHAN ZU also uses other similar technologies such as local storage, web beacons and pixel tags on its website. Like HTML5 local storage, these technologies may cache frequently used data about you so that this data can be presented to you quickly as you move from one web page to another on the website SHAN ZU. Another example, an email sent to you may contain a click-through URL related to the content of the website. If you click on the link, that click will be tracked to help SHAN ZU to better understand your product and service preferences and to improve customer service. Pixel tags are typically transparent images embedded in websites or emails. Through pixel tags in emails, SHAN ZU can know if the content of the email is actually delivered to the user.
5. How SHAN ZU may share personal information
5.1 We will disclose your personal information between affiliates or subsidiaries and will ensure that the same level of protection is afforded to your personal information between affiliates and subsidiaries.
5.2 SHAN ZU will disclose your personal information to its partners in certain circumstances.For example, when you buy products SHAN ZU via the online store of SHAN ZU, SHAN ZU will disclose information relating to the purchase and shipment of your products to our authorized logistics service provider. Another example would be if you purchased the extended warranty service from SHAN ZU applicable to a certain region (e.g. China), SHAN ZU may disclose your personal information to an insurance company when submitting a claim, because SHAN ZU cooperates from time to time with insurance companies for the extended warranty service. If your personal information is submitted as part of a claim, it will be used to process your claim and allow you to have your product repaired.
5.3 In addition, SHAN ZU will disclose your information to the relevant public authorities in the territories where we operate in order to provide personal information about our users in accordance with the law or in the context of legal proceedings.
5.4 If we share your personal information with third parties, we endeavour to disclose it to such third parties only to the extent permitted by law and we require data recipients to process and protect your personal information in accordance with applicable laws and regulations.
5.5 SHAN ZU undertakes not to sell personal data to third parties and guarantees the legitimate and fair use of user information only to the extent permitted by law.
6. How to access and control your personal data
6.1 SHAN ZU will take appropriate technical measures to ensure that you can access, update, correct and delete your own registration information or other personal information provided when using the Services of SHAN ZU. When you access, update, correct or delete the above information, you may be asked to authenticate in order to protect the security of the information.
6.2 You also have the right to restrict, in certain circumstances, the processing of your personal information and to request a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format.
6.3 You can control your own personal information.
6.4 If necessary, you may contact us using the contact details provided in this Privacy Policy, including to exercise your rights detailed above. If we have good reason to believe that your request is fraudulent and/or cannot be verified, or that certain personal data rights are not provided for by law in your country and region, we will reject your request.
6.5 You have the right to lodge a complaint with the data protection supervisory authority of your habitual residence if you consider that the processing of your personal information infringes any applicable regulations.
7. How SHAN ZU protects personal information
7.1 SHAN ZU only retains your personal information for the period necessary for the purposes described in this Privacy Policy and in accordance with applicable laws and regulations.
7.2 SHAN ZU uses various management policies (such as establishing an information security system, signing confidentiality agreements with employees responsible for information management, authorizing only work-related employees to access collected information, and other similar policies) and security techniques and procedures (such as entering passwords before access, isolating access control, monitoring computer usage, etc.). For example, in some departments, SHAN ZU uses encryption technology (such as SSL) to protect the personal information you provide. However, you should be aware that due to technical limitations and possible malicious means, it is impossible for a company providing Internet-related services to guarantee 100% information security, even if every effort is made to strengthen security measures. You should understand that the systems and communications networks you use to access the services of SHAN ZU may be subject to problems beyond the control of SHAN ZU.
7.3 If SHAN ZU is informed that the security of the data it has acquired and stored is compromised or that the user's non-public information is disclosed to an unrelated third party due to external acts (such as a cyber attack), SHAN ZU will take reasonable measures. These measures may include internal investigations, reporting and notification to law enforcement authorities, cooperation with law enforcement authorities, and other measures that SHAN ZU may deem appropriate to reduce the impact of data leakage accidents on users, notwithstanding any disclaimer contained in this Policy. At the same time, SHAN ZU will take legal and reasonable measures it deems appropriate to notify affected users, informing them of the information disclosed and the extent to which we are aware of such situations.
7.4 Cross-border data transfer: Your personal information may be transmitted and transferred across borders (regions) and then stored and processed in the target country (region). Depending on the laws in your country and region, the country and region receiving this data may not meet the requirements. We are committed to taking adequate security measures to ensure that the level of data protection can meet all the requirements of the laws and regulations of your country and region.
8. Protection of personal data of minors
8.1 Our products and services are primarily intended for adults. Any person identified as a minor customer under the laws of the country in which they are located must obtain the consent of their parents or guardians before using our products and services when purchasing.
8.2 We take the privacy of minors very seriously and encourage parents to always play an active role in their child's online experience.
9. Third Party Service
9.1 This Privacy Policy does not apply to products and services provided by third parties. The products and services of SHAN ZU may include third-party products and services, as well as links to third-party websites.In general, if these products and services are not displayed or linked to the privacy policy of SHAN ZU or if they do not otherwise indicate that SHAN ZU is the data controller or joint data controller, the third party's privacy policy shall apply to all personal data processed.
9.2 We are not responsible for how third parties collect, use, share, transfer and protect users' personal information, and we cannot control how it is treated.
9.3 To avoid any misunderstanding, please refer to the third party's service agreement and read its privacy policy.
10. Change and modification
10.1 You may request a copy of this Privacy Policy from us using the contact details set out below. We may amend or update this Privacy Policy from time to time. You will be able to review the last update to our Privacy Policy, as well as the date on which it was revised. The revised Privacy Policy will take effect from the date of publication. Please review the Privacy Policy from time to time to see if we have made any changes to our use of personal information.
10.2 If any changes to this Privacy Policy materially impact your rights, we will take reasonable steps to notify you.
11. Notification and Delivery
11.1 Any notification of SHAN ZU will be sent to the email address, phone number and/or postal address left when opening an account or purchasing products from SHAN ZU, or pushed directly by the mobile phone system. If sent electronically, the notice will be considered served when your device or the electronic system used receives the message; if sent by mail, the notice will be considered served on the third day following sending.
11.2 If you have any questions, comments, suggestions or concerns regarding this Privacy Policy or our products, please feel free to provide us with your feedback. Our contact:
- Email address: shanzu@shanzuchef.com
- Postal address:
2503, 25/F, Shangmei Center Building,
Qinghu Road, Qinghua Community, Longhua Street,
Longhua District, Shenzhen, Guangdong, China
