Please be assured that we do not collect or store your credit card information. All payments are processed by PayPal or Authorize, depending on your payment method. When you reach the final step of the payment process, you will go directly to the secure PayPal or Authorize site. We never have access to your credit card data.
1-2. What should I do if I get a payment error?
If you are using a PayPal account, make sure your shipping address exactly matches the address you have on file for PayPal. Extra spaces or missing punctuation may cause the payment to fail. Once you've changed your shipping information, try again.
If you are using a credit card, make sure all credit card information is filled out correctly. Your order can be found in the Pending Payments tab under My Account.
If payment problems persist, please contact PayPal or try another payment method. PayPal's telephone numbers are 1-888-221-1161 (U.S.) and 1-402-935-2050 (outside the U.S.).
1-3. What payment method do you accept?
Currently, the payment methods available for purchases on our website are PayPal and credit card. For PayPal-related questions, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (outside the U.S.). For credit card related questions, please contact your issuing bank for more information.
1-4. How long do I have to pay?
After placing an order, you have one hour to make payment. SHAN ZU will also send reminders. Orders will be automatically canceled if payment is not made within one hour. Don't worry if you miss the one hour time limit! Just repurchase the items when you're ready! We are open to everyone, every minute!
1-5. Why is my credit card payment not being processed?
Please check that your credit card information has been entered correctly. If so, try again after a few minutes. If the problem persists, check with your credit card issuer or try another payment method. You can also try using another payment method, for example PayPal. If the payment still fails, please send us a screenshot of the error message.
1-6. What is a CVV number and where can I find it?
The CVV number ("Card Verification Value") is a three-digit number found on the back of your credit/debit card (VISA®, MasterCard®). For American Express® branded credit or debit cards, this is a 4-digit numeric code located on the front of the card.
This code is often used for verification purposes, especially for online purchases to prevent fraud. Providing the CVV number implies that the person placing the order is in physical possession of the card.
1-7. What should I do when my online transaction fails?
First of all, you should find out why the transaction failed, as there could be several reasons:
-- A problem with the credit card.
-- Your online payment gateway settings
-- The card details provided during checkout are incorrect
Here is a list of steps you can take:
Make sure your debit/credit card details are correct when you make a purchase. Try using another card or payment method, like PayPal, if possible. Contact your debit/credit card provider with the error message; it may be able to identify the problem you are having.
If you are still experiencing transaction issues, please contact us specifying the error message.
2503, 25/F, Shangmei Center Building ,
Qinghu Road, Qinghua Community, Longhua Street,
Longhua District, Shenzhen, Guangdong, China