Shipping Policy
Our goal is to offer you the best delivery options, no matter where you live. Every day, we deliver to hundreds of customers worldwide, allowing us to provide you with maximum responsiveness at all times.
The order delivery time is divided into two parts:
Processing time: Order verification, quality control, and packaging. All orders are sent to the order processing center to be shipped within 1 to 2 business days after the order.
Shipping details
Delivery to Austria, Germany, Italy, France, Sweden, Netherlands, Spain, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Ireland, Iceland, Liechtenstein, Lithuania, Norway, Poland, Portugal, Romania, United States.
- The above countries enjoy free shipping service, and we are unable to deliver orders to customers located in other countries or regions.
- The shipping time is 5 to 20 business days.
- Please note that all packages are shipped from SHAN ZU, there is no additional tax on our products, which means you only pay the final sale price when you purchase from SHAN ZU.
Notes:
1) Express shipping is not available for PO boxes and APO/FPO addresses.
2) The shipping time does not include the 1 to 2 business day processing period required to process your order from the date it was placed.
3) We will do our best to deliver your package as quickly as possible. However, additional time may be required due to invalid addresses and customs clearance issues.
4) If your package does not arrive within 40 days of your order, you must contact customer service within 180 days of your order.
5) If an order is refused, we charge 10 dollars per order and refund the order balance.
6) We are improving our delivery process to make your packages even safer, so order processing may be delayed.
Email: shanzu@shanzuchef.com
Tel : +1（636）318-3038
Merchant address:
2503, 25/F, Shangmei Centre Building,
Qinghu Road, Qinghua Community, Longhua Street,
Longhua District, Shenzhen, Guangdong, China
