FAQS
Q: What payment methods do you accept?
A: We accept payments via PayPal and credit card. We do not accept other payment methods, such as cash, checks, or money orders.
Q: What is the ordering procedure?
A: The ordering process takes place in three quick steps:
Select your favorite items and add them to the cart.
Enter your billing and shipping information.
Q: What should I do if I made a mistake in my order?
A: Contact us immediately by phone or email and our team will be happy to resolve all your issues!
Email: shanzu@shanzuchef.com
Q: What if I forget to use the discount code?
A: Once the order is completed, we will not issue any refunds due to the discount code. However, we recommend canceling the order within 24 hours. Since the item will not leave the warehouse within 24 hours, order cancellation is free. After canceling the order, you can purchase again and use the discount code.
Q: How can I modify my order?
A: Email us for any order changes!
Email: shanzu@shanzuchef.com
Q: Can I cancel my order?
A: We can only process cancellations for items that are not yet in production. Please email us at ( shanzu@shanzuchef.com) with your order details.
We cannot cancel orders once the printing process has started.
Q: What is the status of my order?
A: If your order is accepted, you will receive a confirmation email. Once your order is shipped, we will send you a second email containing your tracking information.
The latest information regarding your order is always available via the receipt link provided in our email.
If you have not received order status update emails, please check your spam folder or your "promotions" tab in case they were redirected there.
Q: Do I have to pay taxes and customs duties?
Our products are not subject to other taxes or duties. The buyer only needs to pay the order price as stated in the listing.
Q: How do I return the goods?
A: You can return the product for free within 30 days of receipt, but you must ensure that the product meets the return conditions. We do not charge return fees, but for returns not related to product quality, you must pay return shipping fees. We will provide you with a return address. Shipping costs for returning goods depend on the logistics service provider you choose.
More specifically, you can check the return policy at the bottom of the website for a return.
Q: How long does it take for my product to be shipped?
A: It depends on your location and the selected shipping options. At the time of purchase, we will provide you with an estimated delivery date. Most orders are shipped within 1 to 2 business days. Delivered within 5 to 20 business days.
A: We accept payments via PayPal and credit card. We do not accept other payment methods, such as cash, checks, or money orders.
Q: What is the ordering procedure?
A: The ordering process takes place in three quick steps:
Select your favorite items and add them to the cart.
Enter your billing and shipping information.
Q: What should I do if I made a mistake in my order?
A: Contact us immediately by phone or email and our team will be happy to resolve all your issues!
Email: shanzu@shanzuchef.com
Q: What if I forget to use the discount code?
A: Once the order is completed, we will not issue any refunds due to the discount code. However, we recommend canceling the order within 24 hours. Since the item will not leave the warehouse within 24 hours, order cancellation is free. After canceling the order, you can purchase again and use the discount code.
Q: How can I modify my order?
A: Email us for any order changes!
Email: shanzu@shanzuchef.com
Q: Can I cancel my order?
A: We can only process cancellations for items that are not yet in production. Please email us at ( shanzu@shanzuchef.com) with your order details.
We cannot cancel orders once the printing process has started.
Q: What is the status of my order?
A: If your order is accepted, you will receive a confirmation email. Once your order is shipped, we will send you a second email containing your tracking information.
The latest information regarding your order is always available via the receipt link provided in our email.
If you have not received order status update emails, please check your spam folder or your "promotions" tab in case they were redirected there.
Q: Do I have to pay taxes and customs duties?
Our products are not subject to other taxes or duties. The buyer only needs to pay the order price as stated in the listing.
Q: How do I return the goods?
A: You can return the product for free within 30 days of receipt, but you must ensure that the product meets the return conditions. We do not charge return fees, but for returns not related to product quality, you must pay return shipping fees. We will provide you with a return address. Shipping costs for returning goods depend on the logistics service provider you choose.
More specifically, you can check the return policy at the bottom of the website for a return.
Q: How long does it take for my product to be shipped?
A: It depends on your location and the selected shipping options. At the time of purchase, we will provide you with an estimated delivery date. Most orders are shipped within 1 to 2 business days. Delivered within 5 to 20 business days.
