FAQS
Q: What payment methods do you accept?
A: We accept payments via PayPal and credit card. We do not accept other payment methods, such as cash, checks, or money orders.
Q: What is the ordering procedure?
A: The ordering process consists of three quick steps:
Select your favorite items and add them to your cart.
Enter your billing and shipping information.
Q: What should I do if I made a mistake in my order?
A: Contact us immediately by phone or email, and our team will be happy to resolve any issues!
Email: shanzu@shanzuchef.com
Q: What should I do if I forget to use the discount code?
A: Once the order has been completed, we will not issue a refund due to the discount code. However, we recommend canceling the order within 24 hours. Since the item will not leave the warehouse within 24 hours, canceling the order is free. After canceling the order, you can purchase it again and use the discount code.
Q: How can I modify my order?
A: Email us to request any changes to your order!
Email: shanzu@shanzuchef.com
Q: Can I cancel my order?
A: We can only process cancellations for items that have not yet entered production. Please email us at ( shanzu@shanzuchef.com) with your order details.
We cannot cancel orders once the printing process has begun.
Q: What is the status of my order?
A: If your order is accepted, you will receive a confirmation email. Once your order has shipped, we will send you a second email containing your tracking information.
The latest information about your order is always available via the receipt link provided in our email.
If you have not received order status update emails, please check your spam folder or your "promotions" tab in case they were redirected there.
Q: Do I have to pay taxes and customs duties?
Our products are not subject to any additional taxes or duties. The buyer only needs to pay the order price as stated in the listing.
Q: How do I return the goods?
A: You can return the product free of charge within 45 days of receiving it, but you must ensure that the product meets the return conditions. We do not charge return fees, but for returns unrelated to product quality, you must pay the return shipping costs. We will provide you with a return address. Return shipping costs depend on the logistics service provider you choose.
More specifically, you can consult the return policy at the bottom of the website for information about returns.
Q: How long does it take for my product to be shipped?
A: This depends on your location and the shipping options selected. At the time of purchase, we will provide an estimated delivery date. Most orders are shipped within 1 to 2 business days. They are delivered within 5 to 20 business days.
