FAQ

 

Q1: How to become a member on SHAN ZU website ?

A1: Simply click register right above the page then enter your email address, name and password, you're now one of us

Q2: Is that safe to register on SHAN ZU website, will i receive frequent messages ?

A2: SHAN ZU promise never send emails without your permission, we will never disclose your personal information

Q3: What's the lifetime warranty and quality guaranteen ?

A3: SHAN ZU offer 30 day money back guarantee, and if there's any quality problem, contact us and please add the detailed pictures, we'll send you a new one when we confirm the situation, or we'll full refund the product for you, we're always happy to be at your service

Q4: Where's the production country ?

A4: China, our company is in China, but we guarantee imported material for all knives

Q5: Could we contact the seller anytime ?

A5: Our working time is from 8:00 am to 5:30 pm everyday except each Sunday or national holidays, so please understand if we can't answer your message in time, but we'll answer you as long as we check the mail box, and we'll do our best to make you satisfied

Q6: Do you have wholesale business ?

A6: Yes, we could do wholesale, please contact us for inquiry of any business relationship, we welcome all people all over the world

 

30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
18-Month Warranty for Quality-Related Issues
● Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

● Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

● Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.

For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. Unauthorized reselling of  products is strictly prohibited.

FAQs:

1. What isn’t covered by the warranty?
● Purchases from unauthorized resellers ● Improperly operated devices ● Lost or stolen products ● Purchases made over 18 months ago (unless otherwise stated) ● Non quality-related issues (after 30 days of purchase) ● Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at service@shanzuchef.com
4. What is a valid proof of purchase?
● An Amazon order number or eBay username for a purchase made through Direct ● A dated sales receipt from an authorized  Reseller that shows a description of the product along with its price
5. What if I don’t have any proof of purchase?
● If you made your purchase through Direct, we may be able to locate your order using your email address, name or shipping address. ● If you made your purchase through an authorized  Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. ● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
7. Who are authorized  Retailers and Resellers?
Our major authorized Retailers and Resellers are Newegg, Staples, Walmart.com and Amazon.com LLC. For more information, please contact us at service@shanzuchef.com
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to 'Edit User Profile'.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online Privacy Policy applies only to information collected through our website and not to any information collected offline.
Your Consent
By using our site, you consent to our website Privacy Policy.
Changes to Our Privacy Policy
If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below. Last modified: 3/06/2017

Contact Us

If you have any questions about our Privacy Policy, please contact us at info@shanzuchef.com

 

Thank you for your support of SHAN ZU, here we provide 30-day money back guarantee.  SHAN ZU always guarantee quality, but we also respect all our customers, if there's anything dissatisfied you, please try not be angry, that's not good for your health, and please give us a chance, we never want to see any unpleasant situation. Email us at: service@shanzuchef.com or ask for a refund, or return directly, all platforms will deal with it as soon as possible. If you just don't like it, for sure you could get your money back with no reason. SHAN ZU always welcome any suggestions. If that's a quality problem which never should happen, please do us a favor, send us the photo, nothing is perfect in the world, we always doing our best, make great efforts, but we can't control all situations, please let us know if we're not good enough, we'll improve and be better, we'll exchange or send you a new one immediately with our sincere apology. Thanks again for choosing SHAN ZU. Enjoy and be happy, your satisfaction will always be our great encouragement.
 
 
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