Refund  Policy

SHAN ZU chef knife and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your SHAN ZU product for any reason, you may request a return within 15 calendar days of delivery. Once we approve your request and receive the returned Product, we will give you a full refund.

Chef knife purchased directly from SHAN ZU is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of:

Item

All the products 

Type

Return and Replacement Warranty

Duration

15 Days

 

*Must be in new condition and in the original packaging.

Return requests made outside of the 15-day period will not be accepted. We may also choose not to accept returns in the event of:

  • Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
  • Price fluctuations being the sole reason for return.
  • Customized customer contracts.

In all cases, we will inspect the Product and verify the fault. To qualify for a replacement or refund, devices must be in "as new" condition and, with the original packaging. Accessories must be sealed in their original packaging. We reserve the right to refuse a refund if the Product returned is deemed to have been damaged.

Please contact SHAN ZU Customer Support to request a return by sending email to shanzu@shanzuchef.com. Without a verified return request, the returned package will be declined. Return requests cannot be cancelled once they have reached "Complete" status.

Once you've contacted SHAN ZU Customer Support and requested a return:

  • You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the RMA form and place it inside of the shipping package you are returning.
  • Include all items from your original shipment, including chef knives, accessories, and documentation. Do not send additional accessories such as your SIM card, cases, screen protectors, or headphones. If such items are shipped to us by mistake, we are not able to return them.
  • To return an item, please send an email shanzu@shanzuchef.com to contact us.
  • Allowed return address:Room 208, 2nd floor, Changtong complex building, 358 provincial road, Chang 'an town, Dongguan city, Guangdong province,China 523880
  • All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the SHAN ZU Return Policy here. Please note, the return shipping fee for the rejected items will not be covered by SHAN ZU.

     

    Partial Refunds

    You may receive a partial refund in the original form of payment for the items listed below.

     

    Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the knife not meet the requirements, we reserve the right to reject the return.

     

     

    Your Return

    Receive

    Non-defective items that are returned opened and within 
    the item& return policy period.

    85% of item's purchase price

    Non-defective items that are returned unopened and
    beyond the return policy period.

    50% of item's purchase price


    Items received in the following condition may be subject to a partial refund or rejection:

    • Items not in original condition, damaged, no retail box, missing accessories

    • User made physical damage

     

    Maximum 50% of item's purchase price

    Rejected items will be returned to sender

     

    Item's outside the limited repair warranty period.

     

    0% of item's purchase price

  • Orders are shipped within 3-5 business days of payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of SHAN ZU. In such cases, customers will be informed in advance separately.

    All goods are inspected and sealed before delivery to avoid damage.

    SHAN ZU will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "order being prepared" status.

  • Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:

    If you are in Europe, America, Canada :

    Standard Shipping - 3-7 business days for deliver

    Priority Shipping - 1-3 business days for delivery

     

    If you are in regions out of the three countries above:

    Standard Shipping - 10-20 business days for delivery

    Priority Shipping - 7-15 business days for delivery

    Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping addresses in remote locations.

    Returns

    To return an item, please send an email shanzu@shanzuchef.com to contact us.

  • Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.)

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