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The return or exchange of a product will be accepted if there is any defect (damage, etc. which existed from the beginning or which occurred during shipment) is discovered as long as the product is returned to us (at our cost) within 15 days of the date of its arrival at the shipping address provided. Please contact us through email before you ship back the products.

In cases the product is returned due to any reason attributable to the customer, return of said product will be accepted only if it is unopened and unused, and is returned (at the customer’s expense) within 7 days of the date of its arrival at the shipping address provided.

When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer)

You will receive a refund within 3-5 working days after we receive the returned items.

Please return to the warehouse address that  shanzu customer service department  provided or the following address (Note:The return  approved by Shanzu customer service department can be arranged to send, otherwise the return will not be accepted)  


Room 208, 2nd floor, Changtong complex building, 358 provincial road, Chang 'an town, Dongguan city, Guangdong province,China 523880

Tel +1(970)6266090