FAQ

FAQ

 

Q1: How to become a member on SHAN ZU website ?

A1: Simply click register right above the page then enter your email address, name and password, you're now one of us

Q2: Is that safe to register on SHAN ZU website, will i receive frequent messages ?

A2: SHAN ZU promise never send emails without your permission, we will never disclose your personal information

Q3: What's the lifetime warranty and quality guaranteen ?

A3: SHAN ZU offer 30 day money back guarantee, and if there's any quality problem, contact us and please add the detailed pictures, we'll send you a new one when we confirm the situation, or we'll full refund the product for you, we're always happy to be at your service

Q4: Where's the production country ?

A4: China, our company is in China, but we guarantee imported material for all knives

Q5: Could we contact the seller anytime ?

A5: Our working time is from 8:00 am to 5:30 pm everyday except each Sunday or national holidays, so please understand if we can't answer your message in time, but we'll answer you as long as we check the mail box, and we'll do our best to make you satisfied

Q6: Do you have wholesale business ?

A6: Yes, we could do wholesale, please contact us for inquiry of any business relationship, we welcome all people all over the world