• All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the SHAN ZU Return Policy here. Please note, the return shipping fee for the rejected items will not be covered by SHAN ZU.

     

    Partial Refunds

    You may receive a partial refund in the original form of payment for the items listed below.

     

    Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the knife not meet the requirements, we reserve the right to reject the return.

     

     

    Your Return

    Receive

    Non-defective items that are returned opened and within 
    the item& return policy period.

    85% of item's purchase price

    Non-defective items that are returned unopened and
    beyond the return policy period.

    50% of item's purchase price


    Items received in the following condition may be subject to a partial refund or rejection:

    • Items not in original condition, damaged, no retail box, missing accessories

    • User made physical damage

     

    Maximum 50% of item's purchase price

    Rejected items will be returned to sender

     

    Item's outside the limited repair warranty period.

     

    0% of item's purchase price

  • Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of SHAN ZU. In such cases, customers will be informed in advance separately.

    All goods are inspected and sealed before delivery to avoid damage.

    SHAN ZU will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "order being prepared" status.

  • Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:

    If you are in Europe, America, Canada or Japan:

    Standard Shipping - 3-7 business days for deliver

    Priority Shipping - 1-3 business days for delivery

     

    If you are in regions out of the four countries above:

    Standard Shipping - 10-20 business days for delivery

    Priority Shipping - 7-15 business days for delivery

    Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping addresses in remote locations.

    Returns

    To return an item, please submit a ticket at https://www.shanzuchef.com/support.

  • Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.)