• If you're here, then before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.


    Return/Replacement Process:

    1. Provide clear pictures of the entire parcel: packaging box and knives device box.

    2. Submit a ticket under "Warranty and Repair" and include a short description along with the necessary attachments.

    3. Sit back and relax. Our team at SHAN ZU will follow up with further steps.

  • Please see below for a quick step-by-step tutorial for creating an RMA:


    Step 1: Head over to your "My Orders" page and click the 'service request' button to begin your repair and warranty claim.


    Step 2: Select RMA Type. You can select Return, Replacement, or Repair.


    Step 3: Choose the "Items".


    Step 4: Fill in "Reasons" and upload an attachment.


    Step 5: Confirm your email.


    Step 6: Choose or input an address.


    Step 7: Submit the RMA request.

    If you successfully submitted the RMA, you can find it under My Account > Service Request.

    Please note: Self Service RMA is only applicable to knives purchased on www.shanzuchef.com.

  • If you have ordered a SHAN ZU knife at the original price fewer than 14 days before a price drop announcement, we will issue you a refund for the price difference.