Shipping Policy

***Due to COVID-19, deliveries may be delayed since shipping carriers prioritizing essential items first***

due to the ongoing Coronavirus pandemic our delivery partners, which include Royal Mail, UPS and Fedex, are all doing their best to adapt to an everchanging situation.  Please be patient and use the tracking details provided once we have despatched your order.  Thank you for your understanding at what is a very difficult time for all of us.

Stay Safe

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. 
The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-2 Business days after the order is placed.

Shipping Details

 

Shipping to the Austria, Germany, Italy, France, Sweden, United Kingdom, Netherlands, Spain, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Iceland, Ireland, Liechtenstein, Lithuania, Norway, Poland, Portugal, Romania, Switzerland, United States.

  1. The above countries enjoy free shipping service, and we are unable to deliver orders to customers in other countries and regions.
  2. Shipping Time   5-20 Business Days.
  3. Please note that all packages are shipped from SHAN ZU, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in SHAN ZU.

Notes:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) Shipping Time does not include a 1-2 Business days processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) Should your package not arrive within 40 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

5) We're improving our delivery process to make your packages even safer, so  processing  orders may be delayed .

Email: shanzu@shanzuchef.com

Tel: +86 15937951755

Merchant Address:

2503, 25/F, Shangmei Centre Building,

Qinghu Road, Qinghua Community, Longhua Street,

Longhua District, Shenzhen, Guangdong, China